Item is damaged/faulty/wrong
I just got my order and something is damaged/faulty/wrong. What do I do?
Please return any damaged, faulty or wrong products to Internet Plaza at 152 Swallow Drive Erskine Park NSW 2759, along with a copy of your tax invoice, for a refund.
- You can use your order confirmation email as a tax invoice, or access a copy in My Account
- Please email a clear image of the damaged/faulty/wrong item(s) and make sure you tell us your order number and the item SKU’s
- Our Customer Service team will review your refund application
- Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps
For more information, read our Returns Policy.